Receptionist/Front Desk

Are you passionate about making a meaningful impact on families in need through your work? Do you aspire to be part of a team dedicated to seeing families thrive, heal, and reunite? Do you believe that collaboration and compassionate partnerships can transform lives? Are you ready to help vulnerable families on their journey toward reconciliation and restoration?

At Hope for the Future Visitation Center, our mission is to provide a safe, welcoming, home-like setting where children in foster care engage in court-ordered, supervised visitations and stay connected with their families. Through organized visits, we provide spaces for family time to build trust and improve relationships, aiming for better futures. Rooted in faith and driven by hope, we strive to help transform lives by working directly with families in need, to foster trust, healing, and stronger connections, empowering them on their path toward reunification and a shared future.

POSITION OVERVIEW

Our Receptionist/Front Desk staff is responsible for answering inquiries and obtaining information for general public, customers, visitors, and other interested parties. This role will also provide information regarding activities conducted at the organization, location of departments, office, and employees within the organization. This role is responsible for checking in clients and completing required documentation.

KEY RESPONSIBILITIES

Collect, sort, distribute and prepare mail, messages and deliveries.
File and maintain records.
Greet people entering the building and determine the nature and purpose of this visit, and direct or escort them to specific areas.
Hear and resolve complaints from clients and the public
Operate business telephone to answer, screen, and forward calls, provide information, take messages, and schedule appointments.
Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating Google suite.
Provide information about the organization such as location of building and offices mission statement, and services provided.
Transmit information and documents to clients using computer and email.

QUALIFICATIONS AND REQUIREMENTS

High school diploma or equivalent.
Ability to give full attention to other and actively look for ways to assist.
Strong written and verbal communication skills
Organization and the ability to multitask to complete various tasks.
Flexibility to help adjust to new tasks should the company or office need to change.
Strong interpersonal skills to interact positively with all employees, clients, or organizations stakeholders daily.
Attention to detail to ensure tasks are completed thoroughly and correctly.
Working knowledge of Google Programs
Ability to communicate effectively with diverse people.
A pleasant, outgoing personality

COMPETENCIES

Integrity — The job requires being honest and ethical.
Stress Tolerance — The job requires accepting criticism and dealing calmly and effectively with high-stress situations.
Dependability — The job requires being reliable, responsible, dependable, and fulfilling obligations.
Initiative — The job requires a willingness to take on responsibilities and challenges.
Self-Control - The job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behaviors, even in challenging or stressful situations.
Cooperation - The job requires bring pleasant with others on the job and displaying good-natured, cooperative attitude.

POSITION REPORTS TO: Office Manager/Executive Director
HOURS AND SALARY: Based on availability and level of experience and education.
POSITION TYPE: Full-Time/Part-Time
JOB CATEGORY: Administrative

What city will this job located in? Oklahoma City, OK

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